How Bavarian Lockers works
From booking to pick-up – explained step by step. And if anything is still unclear afterwards, just write to us.
The whole process in one minute
Book, drop off, pick up: our short video will soon show you every step – from your phone to the counter at Café MackGorilla.
Your booking step by step
This is how it works – from the first click to pick-up.
Choose drop-off
Tap “Book now” on the homepage. Choose the day and time you will bring your luggage. If you are already nearby and we are open, simply choose “Now”.
Choose pick-up
Choose the day and time of pick-up. One day equals 24 hours from drop-off; from 2 days the discount is deducted automatically.
Add your luggage
Use + and − to set how many backpacks or bags, suitcases and XL items you are bringing. You can mix sizes freely.
Details & voucher
Enter your name and email. If you have a voucher code, enter it under “Voucher code?” – the price updates instantly.
Pay securely
“Continue to payment” takes you to Stripe’s secure payment page, where you can see the available payment methods. The total price is fixed before you pay.
Get your confirmation
Right after payment you receive an email with your reference number (e.g. BG-7K2QX9) and a QR code. You can also find both in your account at /konto.
Drop off
Come to Marsstraße 13 (Café MackGorilla), five minutes from Central Station, at your booked time. Show your QR code or reference – our team takes your luggage, tags it and stores it.
Pick up
Come back at your booked time, show your QR code or reference, take your luggage – done.
Booking
Do I need to book in advance?
Recommended, especially at weekends and during events. You can also just drop by and book online on the spot in a minute.
Do I need an app?
No. Everything runs on the website. You receive your luggage ticket with QR code by email and can also find it in your account at /konto.
Do I need a customer account?
No, you can book without one. With an account you see all bookings and your QR code, can check in online and collect vouchers. Without an account, you can access your booking via guest access with your reference and email address.
Can I book for several people?
Yes. One booking can include up to 10 items per luggage type – all under one reference.
Can I change my booking?
Write to us with your reference at info.mackgorilla@gmail.com – we are happy to help. Changes and cancellations are governed by our terms.
Prices & payment
How much does storage cost?
Backpack or bag €6.90, suitcase €7.90, XL/XXL €9.90 – per item per day. Plus a one-off €1.50 service fee per booking.
Are there discounts?
Yes, automatically: 10% from 2 days, 15% from 7 days, 25% from 30 days. You can also redeem voucher codes in the booking window.
How is a day calculated?
A day is 24 hours from the booked drop-off time. If you drop off at 10 AM and pick up at noon the next day, you pay for two days – with 10% off.
Are there surcharges at weekends or during events?
No. Our prices apply every day – including Oktoberfest, match days and public holidays.
How do I pay?
Online via Stripe when you book. The payment page shows which payment methods are available.
What if I pick up later than booked?
As long as we are open, you can also collect your luggage later. If storage lasts longer than booked, we charge the extra time at our daily rates (see terms).
Drop-off & pick-up
Where exactly are you?
At Marsstraße 13, 80335 Munich, inside Café MackGorilla. It is about a five-minute walk from Central Station (north exit towards Arnulfstraße). Directions in Google Maps
When are you open?
Daily from 7:30 AM to 10:00 PM – weekends included. You can add a late pick-up until 11:30 PM for a one-off €25 when booking.
What do I need to show at drop-off?
Your QR code or the reference number from the confirmation email. Showing it on your phone is fine.
Can someone else collect my luggage?
Yes. We hand the luggage to whoever shows the QR code or reference. So only share them with people you trust.
I will arrive earlier or later than booked – is that OK?
Usually yes, within our opening hours. In your account you can tell us when you will arrive via online check-in (“I’ll be there in 10 minutes”).
What if I lost my QR code?
No problem: with your reference and email address you can find the booking via guest access at /konto. If necessary, we will help you on site with your ID and a description of your luggage.
Luggage & security
Which luggage sizes do you accept?
All of them – from small backpacks and hard-shell suitcases to sports gear and strollers (XL/XXL).
How safe is my luggage?
Your luggage is received by our staff, tagged and stored in a CCTV-monitored area. We photograph it on receipt for documentation.
Is my luggage insured?
Separate luggage insurance is not included. Please do not leave valuables in your luggage. Our liability is governed by our terms; for valuable items we recommend your own travel insurance.
What is not allowed in the luggage?
Dangerous items (e.g. weapons, gas or flammable goods), perishables, prohibited items and animals are excluded. Valuables such as cash, jewellery, watches, ID documents, laptops or cameras do not belong in stored luggage.
Do I have to lock my luggage?
We recommend it. A small padlock or a cable tie protects against accidental opening.
How long can I leave my luggage?
From a few hours to several weeks. Longer storage gets 15% (from 7 days) or 25% (from 30 days) off.
Account & vouchers
How do I log in to my account?
Enter your email address at /konto. You will receive an email to sign in – no password needed.
What can I do in my account?
See all bookings and your QR luggage ticket, track the status, check in online, collect vouchers and manage your profile.
How do vouchers work?
You add vouchers to the wallet in your account. Discount codes are entered in the booking window, other vouchers are shown at the counter. Vouchers cannot be exchanged for cash.
Can I access my booking without an account?
Yes, via guest access at /konto with your reference and email address.
Other questions
Do you sell travel essentials?
Yes. The shop on the homepage has souvenir magnets and travel essentials to pre-order – collect them when you drop off your luggage.
Which languages is the website available in?
Ten: German, English, French, Spanish, Russian, Turkish, Hindi, Chinese, Japanese and Korean.
How can I contact you?
By email at info.mackgorilla@gmail.com, by phone at +49 176 70140040 or in person at Marsstraße 13.
I run a hotel, café or shop – can I become a partner?
We would love to hear from you. Send us a short email and we will get back to you.